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RIDER ESIM – TERMS AND CONDITIONS

Last Updated: 11th September 2025

These Terms and Conditions, along with any special offers or promotions, form a legally binding Agreement between:

  • Rider eSIM (referred to as “Rider eSIM”, “Company”, “we”, “us”, or “our”), the supplier of Products and Services. Our services are enabled by Shaka Telecommunications Ltd (MVNO), and we operate the website www.rideresim.com.
  • You, the “Customer” (referred to as “you” or “your”), the person who orders and uses our Mobile Products and/or Services.

By ordering and activating an (e)SIM, you confirm your agreement to these Terms and Conditions and any future updates. We reserve the right to modify these Terms and will notify you of changes by updating the “Last updated” date.

Regulatory Information

We are subject to regulation in the following areas:

Eligibility

  • Users under 18 must have permission from and be supervised by a parent or guardian, who must agree to these Legal Terms.

Service Provision

  • Our Products and Services are provided “as is” and may be affected by conditions beyond our control (e.g., geographic, atmospheric, network traffic).
  • Service availability is subject to network coverage and may not be available in all locations.
  • Network upgrades or maintenance may cause service interruptions.
  • We will open an account for you, providing an (e)SIM and mobile number. The (e)SIM remains our property and is licensed for your use. We may recall it for upgrades, modifications, misuse, or agreement termination.

Service Usage Terms

  • Calls are limited to a maximum duration of 120 minutes.
  • Calls or texts to premium rate numbers, directory services, and non-geographic numbers are not included in Plans.
  • Premium Services (e.g., premium SMS, voice, short codes, carrier billing) are not available.
  • All service use is subject to our Fair Usage Terms. Breach may lead to suspension or termination.
  • Emergency Calls: Dial 999. Note: Wi-Fi Calling for emergency calls may be interrupted during power or internet outages, and location information is not automatically shared.
  • We may adjust or withdraw services due to technological, legal, or operational changes. Materially adverse changes may allow you to terminate the Agreement after advance notice.
  • We reserve the right to terminate, suspend, or restrict service if your usage exceeds what is reasonably expected for personal, non-commercial use.

Your Responsibilities

Security

Treat all security information (e.g., passwords) as confidential. Immediately change your PIN/password if unauthorised access is suspected and cooperate with our security instructions.

eSIM Safety

Keep your (e)SIM safe and notify us immediately if your handset or (e)SIM is compromised. We are not obligated to refund usage until notified.

Information Accuracy

All registration information must be true, accurate, current, and complete. Promptly update any changes. Failure to provide accurate information may lead to service suspension or termination.

Acceptable Use

Use Services for private, personal, and non-commercial purposes only. You are responsible for your content and must not use Services for improper, unlawful, offensive, or fraudulent purposes.

Voicemail

Unanswered incoming calls or calls received when your product is busy, switched off, or out of coverage will be automatically diverted to voicemail if activated. This cannot be changed.

Fair Usage Policy

Our Plans, including Unlimited Data Plans, are for personal, non-commercial use only and are not a substitute for home broadband. “Fair Usage” is defined as:

  • Below 4,000 minutes of voice calls and below 2,000 SMS sent per month.
  • Below 750 GB of Data usage per month.
  • Less than 7 days of EU Roaming usage per trip, and less than 20 GB of EU Roaming usage (excluding bolt-ons).
  • Breaching these terms or exceeding personal, non-commercial use may result in service termination, suspension, or restriction.

Charges and Payment

  • Current Charges are published on our website and may be amended. We will notify you by email/text of significant charge increases. Continued use after adjustments signifies acceptance.
  • Payment for your Plan is made upfront monthly. You must register a payment method for automatic renewals.
  • Provide current, complete, and accurate purchase and account information, ensuring sufficient funds. We are not liable for losses from delayed/incorrect payment or additional bank/card charges.

Subscription and Cancellation

  • Subscriptions automatically renew monthly. You consent to recurring charges.
  • Cancel at any time by logging into your account; cancellation takes effect at the end of the current paid term.
  • Your renewal cycle starts with (e)SIM use, with payment due on the first day of each month (“Renewal Date”). Your first month will be prorated.
  • Services may be suspended if not paid on time.
  • Bolt-ons: Automatically activated and valid as long as your account is active. Check your dashboard for expiry details.

Disconnection and Termination

  • Your (e)SIM will be disconnected after 6 months of inactivity, and any remaining Plan balance will be lost. Disconnected and recycled numbers cannot be reconnected.
  • We can terminate this Agreement with 30 days' notice. Immediate termination may occur if you:
    • Do not comply with these Terms and Conditions.
    • Jeopardise network operation or engage in unacceptable communications/actions.
    • In the event of your death.
  • If you are unsatisfied, your sole remedy is to discontinue Services. You may terminate by cancelling your subscription (usage continues until end of paid term).
  • Requesting a PAC or STAC code immediately ends your subscription.
  • Restarting your subscription signifies acceptance of current Terms and Conditions.

Privacy and Data

  • Your information is handled according to our Privacy Policy, UK data protection laws, and GDPR. The latest policy is on our website.

Complaints

  • Submit written complaints to Customer Service. We will investigate and contact you with results.
  • If dissatisfied with our final response, you may escalate to the Communications Ombudsman (https://www.commsombudsman.org/).

Intellectual Property

  • We own or license all intellectual property rights in our Services, including Content, trademarks, service marks, and logos. All rights are reserved.
  • Content and Marks are protected by UK and international intellectual property laws.
  • “Rider eSIM” branding is proprietary.
  • Content and Marks are provided “AS IS” for personal, non-commercial use only. We grant a revocable, non-transferable, non-exclusive right to use IP for proper use in accordance with the Agreement. You must indemnify us against third-party IP infringement claims.

Liability

  • Nothing limits our liability for fraud, death, personal injury from negligence, or any liability that cannot be limited by law. This Agreement does not affect your statutory rights as a consumer.
  • Our total liability shall not exceed £100 in all circumstances, beyond exercising reasonable care and skill of a competent provider.
  • We are not liable for delays, interruptions, or failures due to circumstances beyond our reasonable control (e.g., network failure, third-party issues, maintenance, lawful authority requirements, protective measures).

Governing Law

  • These Terms and Conditions and the supply of Products and Services are governed by the laws of England and Wales.
  • Courts of England and Wales have exclusive jurisdiction over disputes, unless we seek injunctions elsewhere.
  • If you live in Scotland, Scottish law applies, and legal actions must be brought in a UK court.

General Provisions

  • If any term is invalid or unenforceable, the remaining terms are unaffected. Invalid terms may be replaced with similar, legal terms. Each sub-clause operates separately.
  • We may transfer this Agreement to another communications provider without notice, ensuring your rights are unaffected. No other person may benefit from this Agreement.
  • Delay or failure to enforce rights does not prevent later action. No waiver is effective unless agreed in writing and signed by us.
  • No term of this Agreement is enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

Contact Us

Email: support@rideresim.com or use the web chat in the dashboard once you're logged in.

Glossary

Account:
Your Mobile account recording service usage.
Affiliates:
Members or companies officially joined or attached to Shaka Telecommunications Ltd.
AIT:
Artificially Inflated Traffic.
Charges:
All prices associated with the Service as described on Shaka Telecommunications Ltd.
Content:
Textual, visual, or other information, software, photos, video, graphics, music
Rider eSIM - Terms and Conditions of the Service